I'll have to say this in not so many words - buy a reputable brand.
As a dealer/reseller, I may not make as much markup - but I least I don't have come-backs such as we have had with a few other newer brands - ones more normally associated with phones and TVs than printers!
See this interesting discussion on why HP hasn't cornered the copier/MFP article:
http://blog.marketpoint.com/2012/07/22/is-it-a-printer-that-copies-or-a-copier-that-prints-how-the-convergence-of-copyprintfaxscan-has-blurred-the-lines-2/
Sometimes, you just have to get the paper out, no further fixing required - even if it was a 40 minute drive to site!
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